4 Ways To Avoid Losing Clients To Unavailability

Business Blog

Are you worried that you might lose clients due to an inability to respond to their messages in a timely fashion? Regardless of your industry, there may come times when your client needs to talk to you now--not in a few hours and not in the next day. Though it's impossible to remain available constantly, there are some ways you can foster a healthy client relationship even when you're not around.

1. Set an Out of Office Reply Email

Whenever you won't be responding to your new emails quickly, you should have an out of office reply. But don't just say that you're out of the office. Give the client the exact time you will be returning and tell them what to do next, such as leave detailed contact information and a brief description of their inquiry.

2. Use an Around the Clock Answering Service

One great way to make sure clients are never left in the dark is to use an answering service. The answering service will take information down from your client to make sure that you can get in touch with them again later on. Many people will simply hang up when they reach a voice mail rather than leaving a message; a live voice is the best way to capture a client call.

3. Transfer Your Calls During Busy Times

When you know you're going to be getting a high volume of calls, you may want to transfer them to your cellphone during the evenings--or to an office manager or other employee. As an example, a tax accounting office will certainly see more calls during the peak of tax season. During these times, clients are often worried and need to talk to someone immediately. Going the extra mile to connect with them will show them that you care.

4. Consolidate and Sync All Communications

It's extremely important that nothing fall through the cracks. Every time someone leaves you a message--whether it be an email, voice mail or text message--it's a lead that you need to secure. To facilitate this, make sure that everything is either forwarded or duplicated to a central area, such as your smartphone. If you have a work voice mail, personal voice mail, three email addresses and two Internet calling numbers, you're certain to drop the ball at some point.

Client communication is the backbone to virtually every operation, and having consistent and timely client communications is often the best way to ensure that your clients feel valued. By using the above methods, you'll show your existing and prospective clients that you are always considering their needs.


10 December 2014

Storage Facilities: Finding the Right One

For a brief time, I found myself between houses. This came about when I sold my old one but the home I was having built was not quite ready. Since the buyers wanted in, I had to place most of my belongings in a self-storage facility. Fortunately, I found one that had everything that I needed. The facility had around the clock security and units that were the right size for my needs. There was even air conditioning to keep my stored items safe from the heat. If you need storage space for a short time, there are specific features you want. Stick with me and you will know what questions to ask before you make any type of commitment to a storage company.